We understand that sometimes things don't go as planned, and your satisfaction is of utmost importance to us. Our commitment to excellence extends beyond just our products; it encompasses every aspect of your experience with BRB. With that in mind, we've crafted a transparent and customer-centric refund and exchange policy to ensure that you can shop with confidence. Your trust is our most valuable asset, and we're here to make sure your experience with us is nothing short of exceptional.

Eligibility: 

Only items purchased directly from BRB are eligible for refunds and exchanges. For courses offered through the E-COM STORE ACADEMY, please refer to the specific terms outlined in the course details.

Time Frame:

 Requests for refunds or exchanges must be made within 30 days of the purchase date. We regret that requests beyond this period cannot be accommodated.

Condition of Products:

All items must be returned in their original condition, unused, and with all tags and packaging intact. Courses must not have been accessed beyond the specified refund window.

Return Authorization:

Prior authorization is required for all returns. Please contact us at (312) 498-7135 or hellogift@gmail.com to initiate the return process. Unauthorized returns may not be accepted.

Shipping Costs: 

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. Shipping fees for courses are non-refundable.

Refund Processing Time:

Upon receipt of the returned item, please allow 5-7 business days for the processing of refunds. Processing times may vary depending on your payment method.

Exchanges:

 Exchanges are available for damaged or defective items. If you require an exchange, please contact us for further assistance.

Course Refund Policy:

Refunds for E-COM STORE ACADEMY courses will be processed in accordance with the specific terms provided in the course details.

Contact Us:

 For any inquiries or assistance regarding refunds and exchanges, please don't hesitate to reach out to us at  hellogift@gmail.com. Our team is dedicated to ensuring your satisfaction and providing support throughout the process.